Shipping Policy

At HBBA Attar & Perfume, we aim to deliver your favourite fragrances safely and reliably. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

Order Processing: Orders are processed after successful payment confirmation or order verification, where applicable. Processing times may vary depending on product availability, order volume, public holidays and other operational factors. If there is a significant delay with your order, we will make reasonable efforts to contact you using the details provided at checkout.

Shipping Locations: We deliver to the locations available for selection or confirmation during checkout. Delivery availability may depend on the customer's address and the courier services operating in that area. Please ensure that your shipping address, phone number and other order details are accurate before placing your order.

Shipping Charges: Applicable shipping fees, if any, will be displayed during checkout or communicated before the order is confirmed. Any free-shipping offers will be subject to the conditions stated in the relevant promotion.

Estimated Delivery Times: Delivery times depend on the destination, courier service, product availability and other circumstances. Any delivery timeframe provided is an estimate and is not guaranteed. Delays may occur due to weather conditions, public holidays, courier disruptions or other circumstances beyond our reasonable control.

Order Tracking: If tracking information is available for your shipment, we will provide it once the order has been dispatched. Please allow the courier time to update the tracking information.

Incorrect Addresses and Failed Deliveries: Customers are responsible for providing complete and accurate delivery information. If an order cannot be delivered because of an incorrect address, unavailable recipient or unsuccessful delivery attempts, additional delivery charges or arrangements may apply where permitted by law. Please contact us promptly if you notice an error in your shipping details.

Damaged, Missing or Incorrect Items: If your order arrives damaged, contains an incorrect item, or appears to be missing a product, please contact us as soon as possible. Include your order number and clear photographs or videos of the packaging and items received, where available, so we can investigate and assist you in accordance with our Return and Refund Policy and applicable law.

International Shipping and Customs: Where international delivery is offered, customs duties, import taxes or other destination-specific charges may apply. Any applicable charges and responsibilities will be handled in accordance with the information provided at checkout and the laws governing the shipment.

Contact Us: If you have questions about shipping, delivery or an existing order, please contact:

Business Name: HBBA Attar & Perfume
Email: hibacollection11@gmail.com
WhatsApp: 07977244017

We appreciate your trust in HBBA Attar & Perfume and will do our best to make your shopping experience smooth and convenient.